Kasuku Media Limited
Privacy Policy
1. Introduction
Welcome to Kasuku Media Limited (“Kasuku Media”, “we”, “us”, or “our”). We are a media and content company registered in Uganda, operating under the domain kasukustar.com. We provide YouTube advertising, public relations, consultation, and live show production services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at kasukustar.com, use our mobile applications, or engage with our services. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1. Information you provide to us
- Fill out a contact or inquiry form on our website
- Engage with us via email or phone
- Request a consultation or service quote
- Sign up for updates or newsletters
This information may include your name, email address, phone number, company name, and any message or details you share with us.
2.2 Information Collected Automatically
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on pages
- Referring URLs and navigation patterns
This data is collected using standard web technologies such as cookies, log files, and analytics tools.
3. How We Use Your Information
Kasuku Media Limited uses the information we collect to:
- Respond to your inquiries and provide requested services
- Communicate with you about projects, proposals, and updates
- Improve our website, apps, and service offerings
- Analyse usage trends to enhance user experience
- Comply with applicable legal obligations
- Send you relevant updates or promotional content (only with your consent)
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise returning visitors and understand how our website is used.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
5. Third-Party Services
Our website and services may include links to or integrations with third-party platforms, including YouTube (operated by Google LLC). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before engaging with their platforms.
We may use third-party analytics tools (such as Google Analytics) to help us understand website traffic and usage. These tools may collect information sent by your browser as part of a web page request.
6. Disclosure of Your Information
We may share your information in the following limited circumstances:
- With service providers who assist in operating our website and delivering our services, under confidentiality agreements
- When required by law, regulation, or valid legal process
- To protect the rights, property, or safety of Kasuku Media Limited, our clients, or the public
- In connection with a merger, acquisition, or sale of all or part of our business
We do not disclose your personal information to third parties for their own independent marketing or business purposes.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. When information is no longer needed, we securely delete or anonymise it.
8. Data Security
Kasuku Media Limited takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
6. Disclosure of Your Information
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for processing, where applicable
- Object to or restrict certain types of processing
To exercise any of these rights, please contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Kasuku Media Limited
Plot 275, Bulabira Road, Najjera, Uganda
Email:
info@kasukustar.com
Phone:
+256 700778449
Website:
kasukustar.com
Kasuku Star App — Additional Privacy Information
The following section applies specifically to users of the Kasuku Star mobile application and supplements the general policy above.
Privacy Policy
This addendum supplements the Kasuku Media Limited Privacy Policy at kasukustar.com/privacy-policy and applies specifically to the Kasuku Star mobile application.
About the Kasuku Star App
The Kasuku Star app is a subscription-based video streaming platform operated by Kasuku Media Limited. It offers exclusive original content including drama series, talk shows, interviews, childhood favourite programmes, and Kasuku Live originals. The app is available on Android and iOS devices.
Information We Collect Through the App
2.1 Account Registration
When you create an account on the Kasuku Star app, we collect:
- Email address or phone number (used as your login identifier)
- Password (stored in encrypted form — we never store plain-text passwords)
- Name or display name if provided
2.2 Subscription and Payment Information
When you subscribe to Kasuku Star, payments are processed through the following third-party payment providers:
Kasuku Media Limited does not store your full payment credentials, card numbers, or mobile money PINs. We receive only a transaction confirmation and reference to activate or renew your subscription.
2.3 Viewing and Usage Data
While you use the app, we automatically collect:
- Content watched, including titles, episodes, and timestamps
- Watch history and content preferences
- Search queries within the app
- Content added to My List
- Downloads initiated or completed
- App session duration and frequency of use
2.4 Device and Technical Information
- Device type, model, and operating system version
- App version
- IP address and approximate location (country or region level)
- Network type (Wi-Fi or mobile data)
- Crash reports and error logs
Third-Party Services Used in the App
Firebase (Google LLC)
The Kasuku Star app uses Firebase for analytics, crash reporting, and authentication. Firebase may collect device identifiers and usage data processed in accordance with Google's Privacy Policy.
policies.google.com/privacy →Video Streaming & Content Delivery
We use a third-party CDN and video streaming infrastructure to deliver content efficiently. This service may process your IP address and device information solely for content delivery — not for advertising or independent profiling.
Payment Providers
Payments are handled by MTN Mobile Money, Airtel Money, and Flutterwave. Each provider operates under its own terms and privacy policy. We encourage you to review their policies before completing a transaction.
Age Restrictions and Mature Content
The Kasuku Star app contains content intended for general audiences as well as content with adult themes, strong language, and mature subject matter. Such content is age-restricted within the app.
By creating an account and subscribing, you confirm that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian if you are between 13 and 17 years of age.
The app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has created an account, we will promptly delete the account and associated data.
How We Use Your Information
- Create and manage your account
- Process subscription payments and send receipts
- Deliver and personalise the content you see
- Generate viewing recommendations based on your watch history
- Track subscription status and manage renewals
- Send you notifications about new content and account activity (where permitted)
- Diagnose technical issues and improve app performance
- Comply with applicable legal and regulatory obligations
Data Retention
We retain your account and usage data for as long as your subscription is active or your account remains open. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law — for example, transaction records which may be retained for up to 7 years for financial compliance purposes.
Your Rights and Account Deletion
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated personal data
- Withdraw consent for optional data processing such as marketing communications
- Object to or restrict certain types of processing where permitted by law
Kasuku Media Limited
Plot 275, Bulabira Road, Najjera, Uganda
We will acknowledge your request within 5 business days and complete it within 30 days. Note that deleting your account will immediately terminate your access to the app and all downloaded content.
Notifications
The app may request permission to send you push notifications. These may include alerts about new content releases, Kasuku originals, subscription renewal reminders, and account activity. You can manage or disable push notifications at any time through your device's notification settings.
Security
We take reasonable technical and organisational measures to protect your personal information, including:
However, no method of transmission over the internet is entirely secure. If you suspect unauthorised access, contact us immediately at support@kasukustar.com and change your password.
Changes to This Addendum
We may update this addendum from time to time to reflect changes in the app, our data practices, or applicable law. When material changes are made, we will notify you via the app or by email before the changes take effect. Continued use of the app after notification constitutes acceptance of the updated policy.
Contact Us
For any questions, concerns, or requests relating to this privacy policy or the Kasuku Star app:
Kasuku Media Limited
Plot 275, Bulabira Road, Najjera, Uganda